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Privacy Policy

Privacy Policy

How KRONEX collects, uses, shares, and protects your personal information

Last updated: 23 September 2026

Company: KRONEXAPP FZE ("KRONEX", "we", "us", "our") Address: SPC – Sharjah, United Arab Emirates Support: support@kronexapp.com Privacy inquiries: privacy@kronexapp.com

This Privacy Policy explains what personal information KRONEX collects, how we use it, who we share it with, how long we keep it, what rights you have over it, and how to contact us. It applies to the KRONEX website (kronexapp.com), the KRONEX mobile application, and any related services (collectively, the "Service").

KRONEXAPP FZE is the data controller responsible for your personal information under applicable UAE data protection law and, where relevant, the EU General Data Protection Regulation (GDPR) and the UK GDPR.

1. Information We Collect

1.1 Information you provide directly

When you register, use, or contact us about the Service, we may collect:

  • Account registration data: your full name, email address, phone number, country, timezone, and language preference.
  • Profile information: your display name, avatar, trading experience level, and communication preferences.
  • Authentication data: your login credentials (passwords are hashed and never stored in plain text), session tokens, and sign-in method (email/password, Google, or Apple).
  • Communication data: support requests, feedback messages, conversation content with our concierge or support agents, and any files or documents you choose to share with us.
  • Lead and referral data: if you are referred by another user or fill out a partner/contact form, we collect the information you submit (name, email, phone, message, company, experience level, market of interest).

1.2 Information collected automatically

When you use the Service, we automatically collect:

  • Usage data: pages visited, features used, time spent, actions taken, and content viewed within the app.
  • Device and technical data: IP address, browser type and version, operating system, device type, screen resolution, and device identifiers where available.
  • Cookies and local storage: we use cookies and browser local storage primarily for essential session management, authentication, remembering your preferences (theme, language, sidebar state), and analytics. We do not use cookies for cross-site advertising tracking.
  • Analytics data: aggregated and anonymized usage statistics to understand how the Service is used and to improve it.

1.3 Push notification data

If you enable push notifications, we collect device push tokens (issued by Apple APNs or Google FCM) to deliver alerts and notifications to your device. You can disable push notifications at any time in your device settings.

1.4 Information we do NOT collect

We do not collect or store:

  • Your broker login credentials or trading-account passwords
  • Your payment-card numbers, CVV, or full banking details
  • Your physical address (unless you voluntarily provide it in a form)
  • Sensitive special-category data (health, religion, ethnicity, sexual orientation, etc.)

2. Google Sign-In and Google User Data

If you choose to sign in to KRONEX using "Sign in with Google", Google shares certain information with us to authenticate your account. We receive only the minimum data needed to create and manage your KRONEX account.

2.1 What Google data we receive

  • Your Google account email address
  • Your basic profile information (name and profile photo), if Google provides it

2.2 How we use Google user data

  • To authenticate you and create or manage your KRONEX account
  • To maintain account security, prevent fraud and abuse, and verify your identity
  • To provide core KRONEX functionality related to your account access
  • To display your name and profile photo within the app (if provided)

2.3 What we do NOT do with Google user data

  • We do not sell Google user data to any third party
  • We do not use Google user data for targeted advertising or to build advertising profiles
  • We do not share Google user data with data brokers
  • We do not use Google user data to determine creditworthiness or lending eligibility
  • We do not use Google user data to train AI models
  • We do not transfer Google user data to third parties except as required to operate the Service (service providers acting on our behalf) or where legally required

2.4 Disconnecting Google

Google Sign-In is used only for authentication. If you want to stop using Google Sign-In or request deletion of your Google-linked data, contact us at privacy@kronexapp.com. We will remove Google-derived profile data (email, name, photo) within 30 days of your confirmed request, unless we are legally required to retain it longer.

3. How We Use Your Information

We process your personal information for the following purposes:

  • Account management: to create, authenticate, and manage your account, and to provide signed-in features.
  • Service delivery: to deliver educational content, trading signals, market outlooks, alerts, charts, and account features.
  • Communication: to send you transactional messages (account notices, security alerts, signal notifications), respond to your support requests, and deliver concierge/sales assistance.
  • Marketing: to send product updates, offers, and newsletters to users who have an account with us (you can opt out at any time — see Section 5).
  • Improvement: to analyze usage, monitor performance, fix bugs, and improve the Service's features and user experience.
  • Security and fraud prevention: to detect, prevent, and investigate fraud, abuse, unauthorized access, and other violations of our Terms.
  • Legal compliance: to comply with applicable laws, regulations, court orders, and legitimate business/legal obligations.

3.1 Legal basis for processing (GDPR)

Where GDPR applies, we rely on the following legal bases:

  • Contract: processing necessary to provide the Service you requested (account, signals, features)
  • Consent: processing for marketing communications, cookies, and optional features like push notifications
  • Legitimate interests: processing for security, fraud prevention, and service improvement
  • Legal obligation: processing to comply with applicable laws and regulations

4. Data Sharing and Third Parties

We do not sell your personal data. We do not share your personal data with data brokers.

We may share limited information with the following categories of recipients, only when necessary:

4.1 Service providers (processors acting on our behalf)

These providers process data on our instructions to help operate KRONEX:

  • Hosting and application platform: Base44 — provides the hosting infrastructure, database, authentication, and application runtime for KRONEX.
  • Database and file storage: Supabase — used for data storage and file hosting.
  • Authentication: Google and Apple — provide Sign-In with Google and Sign in with Apple for user authentication.
  • Email communications: Google Workspace (Gmail) and platform email services — used to send transactional and marketing emails.
  • Analytics: platform analytics tools — used to understand aggregate usage patterns.
  • Charting and market data: TradingView — provides embedded financial charts and market data widgets. TradingView may receive anonymous widget-usage data.
  • Messaging and notifications: Telegram — used to broadcast public signal notifications to subscribed channels (your personal data is not shared in these broadcasts).

4.2 Legal requirements

We may disclose information if required by law, regulation, court order, or government request, or to protect the rights, property, safety, or security of KRONEX, our users, or others.

4.3 Business transfers

In the event of a merger, acquisition, or asset sale, user information may be transferred as part of that transaction. We will notify you before your data is transferred to a new controller.

5. Marketing Communications

We may send marketing communications (product updates, offers, newsletters) to users who have an account with us.

  • You can opt out of marketing communications at any time via the unsubscribe link in the email footer or by contacting support@kronexapp.com.
  • Transactional and service messages (account notices, security alerts, signal notifications) are not marketing communications and may still be sent when necessary for the Service to function.

6. Data Retention and Deletion

We keep your personal data only for as long as needed for the purposes described in this policy.

6.1 Account data

  • Your account data is retained while your account is active.
  • If you delete your account, we aim to delete or anonymize your account data within 7 days, unless we must retain certain information for legal, security, or dispute-resolution reasons.

6.2 Security and audit logs

  • Security logs, audit logs, and fraud-prevention records may be retained for up to 365 days after the relevant event.

6.3 Google-related data

  • If your account used Google Sign-In, any Google-derived profile data we store (email, name, photo) will be deleted within 30 days after account deletion or a confirmed disconnect/removal request, unless legally required to keep it longer.

6.4 Legacy transaction records

  • KRONEX does not currently offer subscriptions, credits, or purchases. If we retain records of transactions completed before this free-access launch phase, we retain only the metadata required by applicable tax, accounting, or dispute-resolution obligations; KRONEX never stores full card data.

6.5 How to request deletion or export

To request account deletion, use Profile → Delete account in the app, or email privacy@kronexapp.com. To request a copy of your data or ask for data export, email privacy@kronexapp.com. We may need to verify your identity before fulfilling requests.

7. Data Security

We protect your information using industry-standard technical and organizational measures, including:

  • Encryption in transit: all data is transmitted over encrypted connections (HTTPS/TLS).
  • Access controls: least-privilege access — only authorized personnel can access personal data, and only to the extent necessary for their role.
  • Authentication and session management: secure session tokens and password hashing.
  • Monitoring and logging: we monitor for suspicious activity and maintain audit logs.
  • Regular security reviews: we periodically review our security practices and infrastructure.
  • Separation of duties: admin, staff, and user access are strictly separated.

No method of transmission or storage is 100% secure. While we work to protect your data using best-practice safeguards, we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on your location and applicable law (including UAE data protection law, GDPR, and UK GDPR), you may have the following rights:

  • Right of access: request a copy of the personal data we hold about you.
  • Right to rectification: request correction of inaccurate or incomplete data.
  • Right to erasure: request deletion of your personal data (subject to legal retention requirements).
  • Right to data portability: receive your data in a structured, machine-readable format and transmit it to another controller (where applicable).
  • Right to restrict processing: request that we limit the processing of your data in certain circumstances.
  • Right to object: object to processing based on legitimate interests or for marketing.
  • Right to withdraw consent: withdraw consent for processing that relies on consent (e.g., marketing, cookies) at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact privacy@kronexapp.com. We may need to verify your identity before fulfilling your request. We will respond within the timeframe required by applicable law (typically within 30 days).

9. International Data Transfers

KRONEX is based in the UAE, and our service providers may process data in countries outside the UAE (including the EU, the UK, and the United States). Where personal data is transferred internationally, we use appropriate safeguards to protect it, such as:

  • Standard Contractual Clauses (SCCs) approved by the European Commission, where applicable.
  • Provider-level data protection agreements.
  • Reliance on adequacy decisions where available.

We ensure that any international transfer is made only to providers that offer a level of data protection consistent with applicable law.

10. Cookies and Local Storage

We use cookies and browser local storage for the following purposes:

  • Essential cookies: required for authentication, session management, and core functionality. These cannot be disabled if you want to use the Service.
  • Preference storage: remembers your theme (light/dark), language, sidebar state, and other UI preferences. Stored in browser local storage.
  • Analytics cookies: help us understand how the Service is used so we can improve it. These may be disabled without affecting core functionality.

We do not use cookies for cross-site advertising tracking or behavioral profiling.

You can control or delete cookies through your browser settings. Disabling essential cookies may affect your ability to use the Service.

11. Children's Privacy

KRONEX is not intended for individuals under 18 years old. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact privacy@kronexapp.com and we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Service. When we make material changes, we will:

  • Update the "Last updated" date at the top of this policy.
  • Provide additional notice (such as in-app notification or email) where required.
  • Require users to re-accept the updated policy where the changes are material.

Your continued use of the Service after changes take effect constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Privacy inquiries: privacy@kronexapp.com
  • General support: support@kronexapp.com
  • Address: KRONEXAPP FZE, SPC – Sharjah, United Arab Emirates

We are committed to resolving any privacy concerns promptly and transparently.

Questions About Our Privacy Practices?

For privacy inquiries, contact us at privacy@kronexapp.com.

Contact KRONEX